The Design of Everyday Things — Don Norman
The Design of Everyday Things coined the term “User-Centred Design” in 1988. In this book, Don Norman reveals techniques and principles that we can use to make sure that the needs of our user are at the heart of what we do. Humans are quick to accept fault for something that could be resolved by a better design (for example, trying to pull open a push door)
Don explains that if we’ve truly empathised with the user, then the system should be self-explanatory. Even the need for a one word instruction manual (e.g. “Pull”) can be eliminated with careful design. Read this book to improve your empathy with your users and design a system that supports their needs.